Refund Policy - On Courses

Overview

On Courses charges for live online lessons and courses. This page explains when a payment can be refunded, when it cannot, and how to ask for one.

It applies to payments made through the app and the website.

When we refund

Situation	Refunded
You cancel 24 hours or more before the lesson starts	Full amount
The teacher or the platform cancels the lesson	Full amount
A technical fault on our side stopped the lesson	Full amount
You were charged twice or in error	Full amount
You cancel less than 24 hours before the lesson	Half the amount

When we do not refund

The lesson was attended, in whole or in part
The student did not show up and did not cancel beforehand
Connection or device problems on the student's side
A test that was opened and started
Dissatisfaction with a grade or result

Note: if any of these happened because of a fault on our side, contact us and we will review it with you.

How to request a refund

1

Email [email protected] or message us on WhatsApp

2

Include the registered email or phone number, and the lesson date or transaction reference

3

Tell us briefly why you are asking

4

We reply within 3 business days, either approving the request or explaining why not

Requests are best made within 14 days of the payment date.

How long the money takes

Once approved, the amount goes back to the same payment method it came from. The bank or mobile wallet takes 7 to 14 business days to show it, and that window belongs to the payment provider rather than to us.

If you choose to take the refund as wallet credit inside the app instead, it is added immediately after approval.

Contact

Email: [email protected]

WhatsApp: +20 109 379 7443

Last updated: 2026-09-25